BackA leading vacation ownership company partnered with Arrivia to enhance member engagement, loyalty, and utilization of travel benefits. For more than 14 years, this collaboration has successfully combined Arrivia’s advanced travel technology and exceptional service capabilities with the vacation ownership provider’s commitment to delivering premium experiences.
Arrivia’s expertise in travel loyalty and rewards has enabled this vacation ownership company to provide its members with exclusive travel opportunities, tailored booking solutions, and innovative features designed to elevate the overall ownership experience.
The Challenge
The vacation ownership company sought to:
- Enhance Member Value: Expand travel benefits to provide members with unique, memorable experiences.
- Drive Member Engagement: Increase the utilization of travel rewards by delivering personalized options and seamless booking solutions.
- Support Evolving Member Needs: Adapt offerings to meet the changing preferences of members and enhance loyalty over time.
The Solution: Enhanced Member Benefits and Tailored Travel Solutions
Arrivia implemented a suite of enhancements to the vacation ownership program, focusing on delivering personalized and exclusive travel experiences to meet the needs of a diverse member base. Key initiatives included:
- Enhanced Owner Level Benefits:
Arrivia introduced significant upgrades to travel benefits, such as curated vacation packages, priority access to premium accommodations, and travel options tailored to individual preferences. These bespoke solutions offered members greater flexibility, convenience, and unforgettable travel experiences.
- Increased Shore Excursion Credits:
Select members received higher shore excursion credits, allowing them to enjoy more enriching cultural, adventure, and leisure activities during their cruises. From exploring historic landmarks to indulging in local cuisines, these credits empowered members to make the most of their journeys and create lasting memories.
The Results
- Elevated Member Satisfaction:
Members gained access to exclusive travel opportunities, resulting in enhanced satisfaction with their vacation ownership benefits.
- Increased Engagement:
The addition of tailored travel options and expanded benefits encouraged members to explore and utilize the program’s travel offerings more frequently.
- Improved Loyalty:
By consistently meeting and exceeding member expectations, the program reinforced long-term loyalty among its member base.
- New Revenue Stream:
The expanded member benefits created an additional revenue stream for the vacation ownership company, allowing them to derive financial value from the program while delivering exceptional benefits to their members.
Why Arrivia?
For over 25 years, Arrivia has been a trusted partner to some of the world’s most respected brands in cruise, hospitality, and finance. Arrivia’s key strengths include:
- Comprehensive Travel Solutions: Access to exclusive discounts across accommodations, cruises, tours, and car rentals.
- Tailored Integration: Customizable technology designed to align seamlessly with partner strategies and member needs.
- Exceptional Service: 24/7 customer support and a focus on delivering a superior travel experience.
- Proven Expertise: A long track record of driving member engagement and loyalty through innovative travel rewards.
Conclusion
This partnership showcases the transformative potential of innovative travel solutions in the vacation ownership industry. By leveraging Arrivia’s advanced technology and industry expertise, the program has successfully driven engagement, increased loyalty, and delivered unparalleled member benefits.
As member needs and preferences continue to evolve, Arrivia remains committed to supporting this vacation ownership provider with scalable solutions that inspire travel and enrich the ownership experience.
About Arrivia
Arrivia powers travel loyalty and rewards programs for leading brands worldwide, providing more value through exclusive pricing and personalized travel options. With its cutting-edge platform, Arrivia helps companies incentivize sales, drive growth, and reward high-value customers with exceptional travel benefits. To learn more, visit www.arrivia.com.
