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Insights
Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.
Benefits of Adding Split Payments & Buy Now/Pay Later to Travel Portals
Amongst a whirlwind of rapidly evolving travel industry trends, flexible payment options like buy now/pay later (BNPL) and split payments have revolutionized how consumers book their trips — and manage their finances. As consumers seek new ways to balance travel budgets, buy now pay later options have emerged as a popular solution, allowing travelers to...
Leveraging CRMs for Loyalty Programs
Connection is a powerful loyalty driver. When consumers feel connected to a brand, more than half (57%) will increase their spending, and 76% will buy from that business over a competitor. Forging connections has become the gateway to meaningful engagement, enhanced satisfaction, and long-term retention. The only question is, what’s the path to building strong...
Hotel API for Search, Bookings, and Prices
1.9 billion. That’s how many global hotel guests are anticipated to check in annually by 2029. For context, that figure is equivalent to the total populations of North America, the United Kingdom, and the European Union combined. With the number of hotel guests only continuing to increase, industry professionals are seeking advanced solutions to simplify...
Enhancing Travel Booking Engines with Search by Landmark
Travel trends are constantly shifting, but iconic landmarks like the Statue of Liberty or the Eiffel Tower? Those are stationary. That’s why today’s travel booking engine features are expanding to include landmark-based searches. Search by landmark booking engines also referred to as point-of-interest travel booking engines, give a new (and improved) definition to destination-driven travel....
Turning Customer Loyalty Data into Actionable Insight
Unlocking the hidden power of customer loyalty data isn’t just about accessing the numbers and figures driving your business — it’s about decoding the actions of your customers, understanding their preferences, and predicting their next move. With the right loyalty program insights, you can forge lasting connections that not only boost long-term loyalty but also...
4 Use Cases for AI in the Travel Industry
In Europe, the eDreams ODIGEO online travel company is collaborating with Google’s Bard. In North America, the Kayak travel search engine has been turbocharged with OpenAI’s ChatGPT. Even global destination marketing organizations (DMOs) believe that artificial intelligence (AI) will have profound impacts on travel and tourism. The data doesn’t lie: AI use cases in travel...
Integrating Augmented Reality in Travel Experiences
While artificial intelligence (AI) in tourism and hospitality has been a trending topic over recent months, there’s another two-letter acronym that’s taken the travel industry by storm: AR, short for augmented reality. Augmented reality is a growing technology that overlays digital information and imagery onto a user’s view of the real world for increasingly immersive...
Optimizing Loyalty Program User Experience: Design Principles for Success
It’s relatively easy to attract consumers to a loyalty program — simply offer them discounts, the ability to earn points and rewards, or early access to products, and they’re likely to join. However, loyalty program membership and program usage are two separate battles. While the average consumer belongs to 16.6 loyalty programs, they actively use...
Loyalty Program Evolution: Adapting to Changing Consumer Behaviors
The loyalty market is rarely stagnant. After all, in a world that’s become increasingly interconnected—with consumers who can make purchases, share brand recommendations, and redeem rewards all from the single tap of a button—consumer expectations for convenience and value grow by the day. So, it’s no surprise that consumer behavior is actively powering the evolution...
The Psychology of Travel: Understanding Customer Motivations and Decision-Making
Proprietary travel industry insights from arrivia reveal that 80% of consumers plan to travel within the year. With a percentage so high, it may leave you wondering what is the secret behind travel customer behavior? What motivates consumers to travel, especially at such a significant rate? The answer boils down to psychology, specifically fundamental human...
How AI-Powered Travel Planners Can Build Your Dream Vacation
In the past two years, the number of providers integrating travel booking capabilities directly within their platforms has grown from...
2024 Travel Loyalty Statistics & Trends
The only thing certain about loyalty program trends is that they’re bound to evolve, if not quarterly, then annually. With...
Navigating Loyalty Program Regulation & Compliance
Consumer data is the bridge that connects brands to members in modern loyalty programs. It guides personalization for offers and...
Expanding Your Loyalty Ecosystem: Strategic Partnerships and Alliances
In business, you’re only as good as the company you keep. For travel, hospitality, and retail groups, the same goes...
Beyond Points: Exploring Creative Rewards in Travel Loyalty Programs
It’s been more than 40 years since American Airlines introduced AAdvantage, one of the world’s first travel loyalty programs for...
White Label Vacation Rental Booking Engine
Move over traditional hotels and resorts; there’s another hospitality leader in town — vacation rentals. Previously constrained to family lake...