Back We’re thrilled to share that arrivia was recognized with multiple honors at the 2025 ARDA Awards Gala, held during the American Resort Development Association (ARDA) Conference in Orlando, Florida, from March 24–26.
The ARDA Awards Program is one of the most prestigious recognitions in the vacation ownership and resort development industry. Each year, ARDA celebrates excellence in categories that span professional achievement, innovation, product design, marketing, communications, and resort operations. The ARDA Circle of Excellence (ACE) division highlights those who have reached the highest levels of impact across the industry.
This year, arrivia received top honors in two key categories:
🏆 Owner/Customer Relations Team – arrivia’s Best In-Class Team: Toni Glerum, Gustavo Vazquez, Sharne Ward, Viridiana Pineda, Ismael Chavez, Lilia Jimenez.
Our Best in Class Team may be small, but their impact is mighty. This tight-knit group consistently sets the standard for service excellence through empathy, creativity, and an unwavering dedication to our members. A huge congratulations to this exceptional team—their work reflects the very best of arrivia, and we’re so proud to see it recognized on a national stage.
🏆 ACE Customer Experience –arrivia’s Chat AI Powered Virtual Assistant
Omni Channel Operations: Anthony Borrelli, Elaine Foster, Brandon Taylor, Anish Goel, Jeffery Chumley
Knowledge Management: Dax Reed, Fernando Paloma
Omni Channel Solutions Development: Sebastian Montes, Alejandro Colorado, Kate Mexal
Marketing Technology: Rocco DeVenanzio
Account Management/Operations: Erika Moreno, Shawnna Cleary
Travel Platform Development: Janean Angeles, Jayapal Purma
The launch of our AI-Powered Virtual Assistant marks a major milestone in digital customer service—delivering real-time support, improving the customer experience, and driving operational efficiency. Congratulations to the talented team members who brought this innovative solution to life. Their work is helping us meet the modern traveler’s expectations for fast, seamless, and self-service support.
And we’re equally proud of our amazing team members who were named finalists in these highly competitive categories:
• ACE Employee of the Year – Daren Calvin
• ACE Emerging Leader – Maria Franyutti
• HR Team – arrivia’s Global HR Team
• Talent Acquisition Team – arrivia’s Global Talent Acquisition Team
Each finalist represents the drive, innovation, and collaborative spirit that defines who we are at arrivia. While not everyone walked away with a trophy, we consider every finalist a true winner and an essential part of our continued success.
A Standout Conference Experience
Beyond the awards, the 2025 ARDA Conference was a fantastic opportunity to showcase arrivia’s growing impact in the travel loyalty space. Throughout the event, we had the pleasure of connecting with current client partners—discussing new ways to grow their business—and introducing our platform and offerings to new potential partners.
Our Client Lounge brought energy and engagement to the floor, featuring a lively Spin-to-Win contest where guests could win RateRover AI dogs, arrivia-branded swag, cruises, and reward credits. Our Resort Business Development and Account Management teams hosted hands-on demos of our evolving platform user interface —highlighting how arrivia is solving business challenges and creating added value for membership-based organizations.
We’re honored to be recognized by ARDA, and even more excited about what lies ahead as we continue building innovative travel solutions that elevate loyalty, drive revenue, and bring more value to our partners and their members.
Explore the full list of 2025 ARDA Award winners and finalists here.
