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Loyalty Program News & Insights
Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.
International Cruise & Excursions, Inc. (ICE) Introduces arrivia as Its New Corporate Name and Brand Identity
International Cruise & Excursions, Inc. (ICE), a leading global travel provider, introduced the launch of its new corporate name and brand identity, arrivia. The new name was necessitated by its extraordinary growth across all categories of travel and the recent acquisitions of SOR Technologies and WMPH Vacations. “Our company has grown to become one of the...
Arrivia Named Top 20 Travel Company in Travel Weekly’s 2020 Power List
For the fifth consecutive year, International Cruise & Excursions, Inc. (ICE) was recognized on the 2020 Travel Weekly Power List, which ranks companies with $100 million or more in travel sales who explored acquisitions, expansions, technological initiatives, and more in 2019. ICE jumped up one spot this year to number 19 out of 52 other travel...
International Cruise & Excursions, Inc. (ICE) founders John and Marcia Rowley Receive Circle of Excellence Lifetime Achievement Award from American Resort Development Association
International Cruise & Excursions, Inc. (ICE), one of the world’s largest and most innovative travel partners, was recently recognized with several prestigious awards by the American Resort Development Association (ARDA). Among these honors was the ARDA Circle of Excellence (ACE) Lifetime Achievement Award presented to ICE founders, John and Marcia Rowley. The ACE Lifetime Achievement Award...
International Cruise & Excursions, Inc. (ICE) Announces Mike Nelson as Chief Executive Officer
International Cruise & Excursions, Inc. (“ICE”) today announced that Mike Nelson has been appointed Chief Executive Officer and a member of the Board of Directors effective July 1, 2020. Mr. Nelson was most recently the CEO of Global Travel Insurance for Allianz. Brian Fontana, who has served as the company’s Interim Chief Executive Officer and...
SaveOnResorts.com (SOR) Announces Management Changes
International Cruise & Excursions, Inc. (ICE) is excited to announce the promotion of Jeff Zotara as Chief Digital Officer, reporting directly to the CEO, Brian Fontana. Jeff will take responsibility as Managing Director of SOR and the leader of the Carlsbad office. Jeff joined SOR in 2015 as the Chief Marketing Officer and has made a significant...
ICE Fuels Growth through Acquisition of WMPH Vacations
Scottsdale-based International Cruise & Excursions (ICE), the global leader in travel-based loyalty and reward solutions, announced today that it has acquired WMPH Vacations, an industry leading large-scale, online retail travel company. Founded in 2004, WMPH is a South Florida travel agency that specializes in the distribution of cruise vacations through its popular online retail brands....
ICE Announces Executive Transition Plan
International Cruise & Excursions Announces Executive Transition Plan The Board of Directors of International Cruise & Excursions, Inc. (ICE) has announced an executive transition plan, in which Brian Fontana, President and Chief Financial Officer, has been named Interim Chief Executive Officer, effective immediately. John Rowley, CEO, and Marcia Rowley, COO, will both retire from their...
Exciting Updates from American Express Travel
For the second year in a row, ICE has WON Travel Network Agency of the Year with American Express Travel! This prestigious award recognizes ICE for our commitment to the American Express Card Members, the business, and partners. The great news doesn’t stop there! Last week we launched a new, online cruise booking experience on AmericanExpress.com. Site...
2019 Travel Weekly Power List Names ICE Top 20 Travel Company
For the fourth consecutive year, International Cruise & Excursions, Inc. (ICE) was recognized on the 2019 Travel Weekly Power List, which ranks companies with $100 million or more in travel sales who explored acquisitions, expansions, technological initiatives, and more in 2018. This year, among 53 other travel companies, ICE jumped up two spots from its 2018 No....
ICE Member Book Wins Print Excellence Silver Award
In early 2019, a pair of our esteemed print and production vendors—K. Geis Printing and Lithotech—asked to submit one of our Westgate Resorts Cruise & Travel Collection assets into an international competition called the Print Excellence Awards. We are excited to share that our Westgate Gold Member Book won the Print Excellence Silver Award in the Brochure category! The...
ICE Donates $7,000 to Nonprofit Community Partner
Social responsibility is embedded into the foundation of ICE, with monthly fundraising efforts to support a number of charities both locally and globally. Last week, ICE’s Women on their Way (WOW) program hand-delivered a $7,000 check to A New Leaf. ICE employees donated these funds during ICE’s Delivering Dignity drive, which the women of WOW sponsored and ran...
ICE Wins its Third 2019 BIG Award
ICE is excited to share that the Business Intelligence Group (BIG) has announced the winners of its inaugural Excellence in Customer Service Awards. ICE was selected as an Organization of the Year, earning our third 2019 award from BIG. We also won BIG’s 2019 Best Places to Work Award and the 2019 BIG Innovation Award for our Cruise Chat program. The Excellence...
ICE Wins 2019 Valley’s Healthiest Employers Award
International Cruise & Excursions, Inc. (ICE) is excited to earn its second 2019 award from Phoenix Business Journal (PBJ). Out of more than 65 finalists, ICE came in at #12 on the PBJ’s 2019 list of Valley’s Healthiest Employers, which honors organizations that employ the most innovative strategies to improve the health and wellbeing of their...
ICE Welcomes New Chief Human Resources Officer
International Cruise & Excursions, Inc. (ICE) is excited to welcome Guido de Koning to its Senior Leadership team in the role of Chief Human Resources Officer. Guido comes to ICE with more than a decade of experience in human resources leadership in the US and internationally, including Europe, Japan, and Singapore. Most recently, Guido led...
ICE Tops Women-Owned Businesses List Again
ICE Tops Phoenix Business Journal’s Women-Owned Business List for 5th Straight Year For the fifth consecutive year, International Cruise & Excursions, Inc. (ICE) is proud to have earned the number one spot on the Phoenix Business Journal’s Women-Owned Businesses list. Out of 100+ women-owned Phoenix-area businesses on the list, ICE comes in on top, employing more than 2,900...
Royal Caribbean International Names ICE Marketing Partner of the Year
International Cruise & Excursions, Inc. (ICE) is proud to be named Marketing Partner of the Year for 2018 by Royal Caribbean International®. “Each year, it is an honor to recognize our partners who have consistently shined with their skills, tremendous knowledge and passion for Royal Caribbean,” said Vicki Freed, Senior Vice President of Sales & Trade Support...