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Reports & Surveys

Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.

At arrivia, we believe full-service travel rewards and booking options are exactly the kind of service offerings that will resonate.
Reports & Surveys 08/25/2021
Finally Cleared for Takeoff, Vacationers Still Prioritize Value
Recently arrivia conducted a travel sentiment survey with our membership. The majority of the travelers surveyed recognize the value associated with travel loyalty programs, with 63% holding frequent flier status with at least one airline.
Post Pandemic Travel | Travel Loyalty Programs | Financial Institutions | arrivia
Insights 08/02/2021
Post-pandemic Privileges: How Travel Benefits Programs Can Meet Leisure Travelers’ Demands for Safety, Value and More Choice
Travel is back. Of course, restrictions are still in place across many regions and sectors, and the business travel market looks like it’s in for a more gradual recovery. But even casual observers recognize that travel demand is booming compared to the pandemic-era stagnation.
pat young and jack waller
News 07/12/2021
Arrivia Welcomes SVPs!
It’s our pleasure to introduce our new SVP of Strategic Business Development, Pat Young and returning as SVP of Business Development, Jack Waller.
travel weekly 2021 power list
News 07/08/2021
Arrivia’s Customer-Centric Pandemic Response Receives Travel Weekly Recognition
Scottsdale, AZ, July 8, 2021 — For the sixth consecutive year, arrivia has been recognized on the annual Travel Weekly Power List, which ranks companies with at least $100 million (USD) in travel sales that explored acquisitions, expansions, technological initiatives, and more.
Events 12/17/2020
Arrivia Announces Gold Sponsorship at GNEX 2021 Conference
arrivia, formerly International Cruise & Excursions, Inc. (ICE) has been confirmed as the latest headline sponsor for the upcoming GNEX 2021 Conference. The “in person” vacation ownership industry event will be held in Miami, FL at the Eden Roc / Nobu Hotel from February 22-24, 2021. Through its recent acquisitions of SOR Technologies and WMPH...
Firasat Hussain
News 11/19/2020
Arrivia Names Firasat Hussain as New Chief Information Officer
Arriva announced that Firasat Hussain has joined the company as Chief Information Officer.  Mr. Hussain comes to arrivia with more than 23 years of experience in IT with several senior leadership roles at Ticketmaster, RR Donnelley, and Orbitz. “I’m excited Firasat will be joining our company.  Firasat comes to us from Ticketmaster, where he led a team of...
arrivia logo
News 11/12/2020
International Cruise & Excursions, Inc. (ICE) Introduces arrivia as Its New Corporate Name and Brand Identity
International Cruise & Excursions, Inc. (ICE), a leading global travel provider, introduced the launch of its new corporate name and brand identity, arrivia. The new name was necessitated by its extraordinary growth across all categories of travel and the recent acquisitions of SOR Technologies and WMPH Vacations.   “Our company has grown to become one of the...
News 06/24/2020
Arrivia Named Top 20 Travel Company in Travel Weekly’s 2020 Power List
For the fifth consecutive year, International Cruise & Excursions, Inc. (ICE) was recognized on the 2020 Travel Weekly Power List, which ranks companies with $100 million or more in travel sales who explored acquisitions, expansions, technological initiatives, and more in 2019. ICE jumped up one spot this year to number 19 out of 52 other travel...
News 06/18/2020
International Cruise & Excursions, Inc. (ICE) founders John and Marcia Rowley Receive Circle of Excellence Lifetime Achievement Award from American Resort Development Association
International Cruise & Excursions, Inc. (ICE), one of the world’s largest and most innovative travel partners, was recently recognized with several prestigious awards by the American Resort Development Association (ARDA).  Among these honors was the ARDA Circle of Excellence (ACE) Lifetime Achievement Award presented to ICE founders, John and Marcia Rowley. The ACE Lifetime Achievement Award...
Nelson Michael
News 01/17/2020
International Cruise & Excursions, Inc. (ICE) Announces Mike Nelson as Chief Executive Officer
International Cruise & Excursions, Inc. (“ICE”) today announced that Mike Nelson has been appointed Chief Executive Officer and a member of the Board of Directors effective July 1, 2020.  Mr. Nelson was most recently the CEO of Global Travel Insurance for Allianz.  Brian Fontana, who has served as the company’s Interim Chief Executive Officer and...
saveonresorts.com logo
News 01/14/2020
SaveOnResorts.com (SOR) Announces Management Changes
International Cruise & Excursions, Inc. (ICE) is excited to announce the promotion of Jeff Zotara as Chief Digital Officer, reporting directly to the CEO, Brian Fontana.  Jeff will take responsibility as Managing Director of SOR and the leader of the Carlsbad office.  Jeff joined SOR in 2015 as the Chief Marketing Officer and has made a significant...
wmph vacations
News 12/12/2019
ICE Fuels Growth through Acquisition of WMPH Vacations
Scottsdale-based International Cruise & Excursions (ICE), the global leader in travel-based loyalty and reward solutions, announced today that it has acquired WMPH Vacations, an industry leading large-scale, online retail travel company.  Founded in 2004, WMPH is a South Florida travel agency that specializes in the distribution of cruise vacations through its popular online retail brands....
Ciprian arrivia
News 02/22/2019
AI Technology Enhancements Continues to Improve Our Innovation
ICE acquires AI technology from Lateral, Inc. ICE is happy to announce that we have entered into a strategic arrangement with technology company, Lateral, Inc. Under the agreement, Lateral will support ICE’s development and deployment of our next generation software solutions for our global business operations. Lateral will be bringing an experienced team of travel...
Melaura arrivia
News 04/27/2018
News From the Igloo: Melaura
ICE has a lot of great team members. Some of which are hired into sales, love it and stay in that department throughout their careers, while others find success in other areas of the business.  Regardless, our team members are what truly make ICE a diverse and unique place to work. We have some pretty...
3i investment
News 04/24/2018
ICE Announces Investment by 3i to Fuel Ongoing Expansion
Exciting News from ICE CEO Scottsdale, Arizona based International Cruise & Excursions Gallery, Inc. (ICE) today announced that the Company has entered into an investment agreement with 3i Group, a leading international investment manager. Under the terms of the agreement, 3i will make an investment in ICE, enabling the Company to accelerate its growth trajectory...
Beth arrivia
News 03/23/2018
News From The Igloo: Beth
ICE has a lot of great team members. Some of which are hired into sales, love it and stay in that department throughout their careers, while others find success in other areas of the business.  Regardless, our team members are what truly make ICE a diverse and unique place to work. We have some pretty...