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Insights

Read up on what’s new at arrivia. Get insights on ways to grow your business or expand your membership or customer loyalty program, using travel rewards.

A group of collages discussing ideas for tiered loyalty programs.

Insights 11/03/2023

Building Effective Tiered Loyalty Programs: Best Practices

Successful loyalty programs are defined by the mnemonic “Three R’s”—Rewards, Relevance, and Recognition. At the convergence of this time-tested trio...

Multi-ethnic cybersecurity team looking at multiple screens

Insights 11/01/2023

Facing Emerging Cybersecurity Risks in the Era of AI

In the dynamic realm of cybersecurity, the intricate relationship between artificial intelligence (AI) and traditional security measures is a critical...

back-view-of-data-analysts-working-on-cyber-protection

Insights 10/30/2023

Data Breach Response and Incident Management: Safeguarding Digital Assets

Data breaches are not just an omnipresent threat but a harsh reality for today’s organizations. As the country with the highest data breach density in the world, the United States reported nearly 2,000 cases of data compromise in 2022, a stark increase from the 447 cases reported a decade prior. Yet, while the threat remains...

Hand using a cellphone with a screen showing chatbots in customer service.

Insights 10/03/2023

Cutting Through the Chatter: The Role of Virtual Assistants and Chatbots in Customer Service

Arguably the first vertical permeated by the era of digital transformation, customer service has evolved significantly over the past decade. Self-service technology is now a cornerstone of satisfactory customer service, with chatbots, virtual assistants, and artificial intelligence (AI) playing a crucial role in enhancing customer experiences and improving operational efficiencies. At a time when just...

A woman using a laptop to shop with credit card rewards programs.

Insights 09/29/2023

Optimizing Credit Card Rewards Programs: Strategies for Increased Customer Engagement

Few verticals are as competitive as credit card reward programs, which currently boast a member satisfaction rating of just 46%. Over the past year, almost half the population has opened at least one new credit card, and nearly a third of consumers report they plan to apply for new cards in the coming months. Aside...

A man making-contactless-payment-in-cafe

Insights 09/27/2023

Out of Touch: The Future of Contactless Payments – Advancements and Benefits

When cash usage plummeted in the wake of the COVID-19 pandemic, many predicted a cash rebound in 2022. Surprisingly, that rebound never materialized. Instead, the vast majority of traditional cash transactions that migrated to contactless payments remained electronic. In an increasingly digital era, cash payments are quickly becoming a thing of the past. The smartphone...

Man using a laptop computer to book travel on a white label travel portal.

Insights 09/21/2023

Understanding the Cost of White Label Travel Portals: Factors to Consider

If you are planning to enter the highly competitive travel industry, you will need a comprehensive and engaging website solution for your customers. The travel industry is continuously evolving, and it can be cumbersome to keep up with different aspects of travel services without support. A white label travel portal is a website or platform...

A woman sitting on a cruise deck booked through loyalty travel customer service.

Insights 09/19/2023

Delivering Exceptional Customer Service in Loyalty Travel Programs: Key Strategies for Success

The function of a loyalty travel program is to elevate the customer experience; however, recent statistics reveal less than one-third of loyalty members agree travel programs deliver on that promise. At the heart of member dissatisfaction is loyalty to travel customer service—or, really, the lack of it. Just one poor customer service experience motivates customers...

A woman holding onto a rail while hiking up a mountain booked from a travel membership program.

Insights 09/14/2023

Driving Customer Loyalty through Exclusive Travel Club Memberships

Today’s travelers are savvy and have access to countless options at their fingertips. With all of the choices and convenience available to travel, it is no longer enough for a business to simply provide a good quality product or service. Customers crave authenticity and want to see themselves reflected in the products and brands they...

A man holding onto a backpack on a trip leveraging employee performance incentives.

Insights 09/12/2023

Enhancing Employee Performance Incentive Programs: Leveraging Travel Benefits

Did you know that 90% of the world’s highest-performing companies leverage employee performance incentives to retain and motivate team members—or that nearly the same percentage of employees prefer incentives over a bigger paycheck? Offering incentives, particularly travel incentives, help boost employee morale and create a more energetic, engaged company culture. You might be wondering what...

A woman taking a picture while on vacation booked using her customer retention benefits.

Insights 09/08/2023

From One-Time Shoppers to Lifelong Members: Unveiling the Customer Retention Benefits of a Travel Loyalty Program

Brand satisfaction and loyalty are key drivers of customer retention. However, there are major differences between satisfied customers and loyal ones—the primary being that loyal customers can drive a repeat business rate that’s 15 times higher than that of non-loyal customers. Not to mention, it’s up to seven times cheaper to retain loyal customers than...

Two women shopping with points by an earn and burn loyalty program.

Insights 09/06/2023

What is an Earn and Burn Loyalty Program?

An earn-and-burn loyalty program is a dynamic approach to loyalty rewards that encourage customers to rake in program currency and redeem it as quickly as possible. In this transactional approach to loyalty, the motivation to maximize benefits powers ongoing customer participation and faster reward redemption that can enhance brand loyalty and elevate your bottom line. ...

how to boost retention and revenues for your membership organization

Browse arrivia's Whitepapers 09/01/2023

How to Boost Retention and Revenues for Your Membership Organization

Member retention and revenue growth are not just desirable but essential for the long-term success and sustainability of membership organizations....

Girl working on her laptop outside her tent

Browse arrivia's Whitepapers 08/31/2023

How Personalized Experiences Can Help Earn Customer Loyalty

How well do you know your customers? Do you know them well enough to anticipate precisely what they want to...

A man working with a laptop and computer screen analyzing blockchain in loyalty programs.

Insights 08/25/2023

The Future of Loyalty: How Blockchain Technology is Transforming Travel Rewards Programs

The loyalty industry has skyrocketed in recent years, amassing a market size of $7.84 billion in 2021 and rapidly approaching $9.57 billion by the end of 2023. Loyalty programs within the industry span nearly every sector, from travel and hospitality to retail and finance, resulting in the average consumer belonging to nearly 17 loyalty programs...

Gamification show with a shot of a young girl and her father using a tablet and laptop computer

Insights 08/23/2023

Loyalty Program Gamification: Engaging Members with Fun and Rewards

Who doesn’t love to get rewarded for playing a game? Gamification is the application of elements typically found in games — such as points, competing with others, challenges and leaderboards — to non-gaming activities. If you’ve ever played Candy Crush or a similar game, you have experienced the fun of earning points or coins and...

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